Returns for private individuals
It is possible that you wish to return the ordered product to us. If you make use of your withdrawalright, please use the contact form or send us an email to firstname.lastname@example.org. The product can be sent back within 30 days to KIIP, if possible in their original and undamaged packaging. KIIP refunds within 14 days if the product conforms to the Withdrawal Conditions.
During the withdrawal period, the Consumer shall handle the product and the packaging with care. The Consumer shall only unpack or use the product to the extent necessary for establishing the nature, the characteristics and the effect of the product. The guiding principle is that the Consumer may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop.The Consumer is only liable for the decrease in value of the product that is caused by the way of handling the product which went further than allowed in sub-section 1. The Consumer is not liable for the decrease in value of the product if the Entrepreneur has not provided him with all legal information about the right of withdrawal before concluding the Agreement.
The product is collected from you via UPS at what we know as the delivery address. The shipping costs will be borne by KIIP (unless otherwise agreed).